> For the complete documentation index, see [llms.txt](https://help.pixfizz.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.pixfizz.com/orders-and-fulfillment/receipt-of-orders.md).

# Receipt of Orders

Retrieving you files for submitted orders

By default, artwork and job ticket files from confirmed orders are either sent to an FTP server or are pushed to a webservice, such as Siteflow or Presswise.

For an FTP setup, we suggest having the following folder structure:

**Artwork** - Your artwork will be available in a folder named after your order.

**Job Tickets** - By default we export an html job ticket. These can be retrieved for each order from within the FTP folder "Job Tickets".

PDF Job Tickets (upon request) - If you prefer to have PDF versions of our job tickets please request via the support channel. PDF's job tickets will be stored in a folder called "PDF Job Tickets" with the html ticket being stored in "Archived HTML Job Tickets". any processed HTML job tickets will be deleted from the folder "Job Tickets".